Refund Policy

Refund PolicynnCan I get my money back?nnYou may request the refund of your Contribution(s) to a Campaign by contacting the Campaign’s Administrator(s). All such refunds are handled under the Campaign or Administrator’s refund policy.nnIf you are unable to reach the Campaign Administrator(s), you may contact RallyVendor to request assistance. RallyVendor may attempt to resolve the issue but has no obligation to provide refunds or become involved with any dispute between an Administrator and Contributor.nnWhen are contributions not eligible for a refund?nnContributors may not be eligible for a refund when they have received an Item(s) in exchange for their Contribution and the Item is not eligible for return under the Campaign or Administrator’s refund policy. For example, entries into a raffle are not eligible for a refund if the refund request was made after the winner(s) are drawn or the Campaign end.nnI’m eligible for a refund. How do I request one?nnYou may contact a Campaign Administrator to request a refund by using the “Contact Organizer” button on the Campaign page you Contributed to. Refunds will be issued per the terms of the Campaign or an Administrator’s refund policy.nnI’m not eligible for a refund but I want one. What do I do?nnIf you are not eligible for a refund under the terms of this Refund Policy, you should contact the Campaign Administrator to inquire whether they are able to provide you a refund. RallyVendor is not responsible for refunds outside of our Refund Policy, and you should work directly with the Campaign Administrator to resolve the refund request and method of refund.nnWhat happens if I canceled the credit card I used to make my original contribution?nnYour refund will still be sent back to the issuer of your original credit card and the bank will determine the best method of remitting the balance to you. The issuing bank will determine how to get the funds to you, so it is best to contact them directly.nnI haven’t seen the refund credited to my credit card, what should I do?nnIf you processed a refund through the Campaign Administrator and have not yet seen the refund as a credit on your credit card statement within five (5) business days, please contact them.nnIf you processed a refund through RallyVendor and have not yet seen the refund as a credit on your credit card statement within five (5) business days, please contact us.nnI’m an Administrator. Can I refund Contributors when they ask?nnYes, as long as the refund conforms to your Campaign and payment provider policies.nnNote that Campaigns using the Deferred funding method as described in the Funding and Service Fee Policy are limited to 10 refunds per day.